Privacy policy

TopDry Privacy Policy

This Privacy Policy describes the practices of RS & HS Industries Private Limited and its subsidiaries and affiliates (operating under the brand name TopDry, "we", "us", or "our") regarding the collection, use, and sharing of information through our websites, mobile applications, widgets, integrations, APIs, email notifications, and other online products and services (collectively, the “Services”).

1. Information We Collect

We collect information from you directly and automatically through your use of our Services.

1.1 Information You Provide to Us:

  • Contact Details: Name, email, phone number, postal address.
  • Payment Information: Credit/debit card details, account authentication information.
  • Profile Information: Username, password, and marketing preferences.
  • Communications: Responses and information provided through customer support and chatbots.

1.2 Automatically Collected Information:

  • Device Information: Hardware model, operating system details, browser information.
  • Log Information: IP address, access dates, times, and interactions with the Services.
  • Location Information: Based on device GPS, Bluetooth, or WiFi signals.
  • Cookies: Cookies and tracking technologies help us understand user preferences, secure access, enable functionality, and provide relevant advertisements.

2. Information from Third-Party Sources

We may obtain additional information about you from third parties, including:

  • Social Networks: When you grant permission.
  • Public Databases and Marketing Partners: Information from demographic firms, lead generators, and joint marketing partners may be used to supplement the data you provide.

3. Usage of Information

We use your personal information to:

  • Provide and Personalize Services: Manage your account, enable purchases, process payments, and provide customer support.
  • Communicate with You: About orders, accounts, promotions, and surveys via calls, SMS, emails, or notifications.
  • Analyze Usage: Understand trends, improve navigation, diagnose technical issues, and enhance user experiences.
  • Ensure Security: Prevent fraud, spam, and abuse through verification and risk assessments.
  • Marketing and Advertising: Target relevant advertisements, send promotional materials, and conduct lead generation activities.
  • Comply with Legal Requirements: Tax reporting, customs clearance, product recalls, dispute resolution, and court orders.
  • Facilitate Business Transfers: In cases of reorganization, merger, sale, or other transfers of business assets.

4. Cookie Policy

We use cookies to store login credentials, track preferences, and gather analytics. You may disable cookies through your browser, but some features of the Services may not work as intended.

5. Data Retention and Account Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. If you request account deletion, residual backup data may still be retained for legitimate business purposes. You can submit deletion requests by contacting our Grievance Officer.

6. Sale and Disclosure of Information

We do not sell personal information for monetary consideration. However, we may share information with:

  • Service Providers: Companies that assist us with cloud storage, payment processing, shipping, and marketing, among other functions.
  • Government Authorities: As required by law to prevent fraud or harm.
  • Affiliates: Parent companies, subsidiaries, and global affiliates for operational purposes with equivalent privacy protections.

7. Your Choices and Rights

You have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete data.
  • Object to certain uses of your information.
  • Restrict Processing.
  • Opt Out of sharing with unaffiliated third parties.
  • Delete irrelevant information.
  • Obtain Copies of your data in a portable format.
  • Withdraw Consent where processing is based on consent.

To exercise your rights, contact our Grievance Officer at ShopGlobe, Bangalore, and include “Data Privacy Request” in the subject line, along with proof of identity.

8. Information Security

We follow industry-standard practices to safeguard your information. While we strive for the highest levels of security, no system can guarantee complete protection. In the event of a data breach, we will notify affected users as required by law.

9. Policy Updates

This policy may be updated periodically to reflect changes in technology, regulatory requirements, and industry practices. Updates take effect once posted on our site, and significant changes may be communicated via prominent notices.

This version of the privacy policy ensures that TopDry, under the company RS & HS Industries Private Limited, adheres to privacy standards and legal frameworks, minimizing compliance risks while safeguarding user data.