Shipping policy

 

Shipping Policy

This Shipping Policy is part of the Terms and Conditions of RS & HS Industries Pvt Ltd and our family of websites (individually and collectively TopDry, "we", "us", or "our"). It outlines how we handle shipping for purchases made on our e-commerce store at www.topdry.in and our mobile applications (collectively “Sites”).

1. Introduction

This Shipping Policy complies with the Information Technology Act, 2000 and the Consumer Protection Act, 2019 in India. It ensures that our shipping practices are transparent, efficient, and customer-friendly.

2. Product Dispatch and Delivery

We aim to dispatch product orders within 5 business days of order confirmation (excluding holidays and sale event peaks). For bulk orders, the processing time may extend up to 15 business days, which will be clearly communicated to you at the time of purchase.

Estimated Delivery Times:

  • Delhi NCR: 3-5 business days
  • Mumbai: 4-6 business days
  • Bangalore: 5-7 business days
  • International (e.g., USA, UK): 8-9 business days

Delivery timelines provided during checkout, through email notifications, SMS, and other communication channels are estimates based on product type, fulfillment location, PIN code, courier company timelines, etc., calculated from the dispatch date. We are not responsible for delays due to unforeseen circumstances beyond our control, such as force majeure events.

3. Shipping Charges and Policies

Shipping charges are calculated based on the weight brackets of the product, dispatch location, and delivery location PIN codes. These charges cover our handling costs and express courier fees.

  • Domestic Shipping (India):

    • Standard Delivery Charges: ₹200.
    • Bulky Items (e.g., Furniture): Additional special delivery charges apply. Oversized items may be shipped in multiple dispatches with corresponding invoices.

  • International Shipping:

    • Please refer to our Shipping Rate Card or the checkout process for applicable duties and taxes.
    • Customs Clearance: Delays beyond 5 business days due to customs will not count as transit time.

4. Loss or Damage in Transit

We verify all shipments before handing them over to our delivery partner, Delhivery. If you notice any loss or damage at delivery:

  1. Refuse Acceptance: Please refuse the package upon delivery.
  2. Notify Us: Contact our support team within 48 hours with photographs detailing the damage.
  3. Resolution: We will coordinate with Delhivery to provide a free replacement or refund, subject to verification of the damage.

5. Change of Shipping Address

If you need to change your shipping address:

  • Request Window: Must be made within 4 hours of placing the order.
  • Process: Contact our support team immediately to amend the order before dispatch.
  • Post-Dispatch: Requests received after dispatch cannot be accommodated due to operational constraints.
  • Additional Charges: Any extra costs arising from address changes will be borne by the customer.

6. Packaging Material

To minimize environmental impact, we use recyclable packaging materials such as cardboard boxes and paper tape that meet industrial standards to prevent transit damage.

  • For Returns/Exchanges: Please retain the original packaging to facilitate safe reshipment. Additional charges may apply for replacing packaging of used products. For more details, refer to our Return Policy.

7. Estimated Delivery Times by Region

Providing clear expectations for delivery times helps enhance customer satisfaction.

  • Delhi NCR: 3-5 business days
  • Mumbai: 4-6 business days
  • Bangalore: 5-7 business days
  • Chennai: 5-7 business days
  • Kolkata: 6-8 business days
  • International (e.g., USA, UK): 8-9 business days

8. Contact Information

For any disputes regarding shipping or questions about these policies, please contact our Customer Experience Team:

  • Email: info@topdry.in
  • Phone: +91-9818767871, +91-9871937336
  • Address: 

    Registered Office Address: C-2, Raj Residency, Kaushambi, Ghaziabad,
    Uttar Pradesh - 201010, India

    Factory Address: A-07/103, SS Industrial Area, NH-24,
    Ghaziabad, Uttar Pradesh - 201009, India

We strive to resolve all queries promptly to ensure a satisfactory online purchase experience.

9. Additional Information

  • Delivery Partner: We partner with Delhivery to ensure reliable and timely deliveries.
  • Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email and SMS to monitor your shipment's progress.
  • Customs Duties for International Orders: International customers are responsible for any additional customs duties or taxes imposed by their country's regulations.